customers
San Francisco (AFP) - Customers of under-pressure US banks said Monday they were reassured after authorities stepped in to protect deposits, even as markets fretted about systemic contagion. A few dozen account holders waited outside a San Francisco branch of stricken SVB -- which was seized by regulators on Friday after it collapsed, but there was no evident panic. "We know that things are in place with the FDIC," said Wyatt Boumedine, the chief finance officer of a Silicon Valley start up, referring to a federal deposit protection scheme. He said his company, which banks with SVB and other i...
AFP
Brand Loyalty Hinges on Enriching, Not Exploiting Customers Q3 2021 hedge fund letters, conferences and more Profiting From Customers' Errors And OversightsMaking mistakes in business can be costly – unless it’s your customers who are making them. That appears to be the lesson from companies that knowingly profit from customers’ errors and oversights. What these businesses fail to appreciate, though, is how the short-term gains they generate come with a much more significant cost – the erosion of long-term customer loyalty. Mistake-driven profit maximization is not a secret strategy, as there’...
ValueWalk
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