The Dark Side Of 'Green' Cab Hailing App BluSmart
By Titha Ghosh On a Wednesday afternoon, Kishor*, a BluSmart driver in his late 40s, held the door of his white SUV open with a pronounced look of nervousness on his face. “Ma’am main gate tak nahi aa paaya, thik hai na?” (Is it alright that I was not able to come all the way up to the gate?). Kishor has much to worry about. According to BluSmart policies, 1,000 rupees will be deducted from his wage if there’s a single complaint against him. A few minutes into the ride and a couple of reassurances later, Kishor has calmed down and a sense of normalcy prevails. He apologises again and says that...