customerexperience
We all know how convenient it is to swipe our credit cards for everyday purchases. In fact, as of 2022, 82% of U.S. adults had a credit card, making it the most common consumer lending product. In addition, according to a Forbes Advisor survey from December 2023, less than 10% of Americans prefer to pay with cash. With 53% of consumers using physical or virtual debit cards, and 37% using physical or virtual credit cards, debit cards and credit cards are the most common payment methods. There is, however, a complex world of fees associated with credit card processing behind the seamless experie...
Due
Customer experience writer and keynote speaker Stan Phelps once said, “Customer experience isn’t an expense. Managing customer experience bolsters your brand.” In the present-day business landscape, companies face growing demands to provide excellent customer experiences while ensuring their finances are well-kept. For many, this can be challenging, as balancing these two goals can sometimes conflict. Yet, the relationship between CX and a company’s financial metrics can be challenging to navigate. Even though this is the case, numerous studies in recent years have demonstrated how customer ex...
Due
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