7 Ways Companies are Reforming Customer Loyalty and Service
Over the past few years, companies have taken an interest in making major changes, upgrades, and facelifts to the programs they offer the public. Companies offering customer loyalty and service platforms help them remain competitive, which is critical in coming out of a pandemic that left customers increasingly demanding. Just how demanding have consumers become? Reporting from McKinsey in 2020 indicated early signs of brand agnosticism among buyers. When faced with problems like supply chain shortages and economic concerns, 75% of people tried new products. In other words, they put their loya...