ministryofconsumeraffairs
By Hera Rizwan In its half-yearly report, the Advertising Standards Council of India (ASCI) said that it processed 3,501 complaints related to advertising from April to September 2023, marking a 27% increase since last year. Out of all the complaints, 92% were taken up by ASCI’s own suo moto initiative. The report indicates that digital media was the predominant source of violations, comprising 79%, followed by print at 17%, television at 3%, and other media at 2%. ASCI, as a self-regulatory body for the Indian advertising industry, addresses concerns related to dishonest, misleading, indecent...
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By Hera Rizwan The Union Government, on Thursday, has released draft guidelines to curb “dark patterns” used by online platforms. With an aim to regulate these dark patterns, the government has sought feedback on the guidelines released. People can leave their feedback on the official website of Department of Consumer Affairs, until October 5. Dark patterns refers to the tactics used by internet-based companies to trick users into agreeing to certain conditions or clicking a few links. Such acceptances and clicks swamp consumers' inboxes with promotional emails they never wanted, making it dif...
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By Mohammed Kudrati The practice of levying a separate service charge over and above the price of food in restaurants and eateries has come under the scrutiny of the government, with the Central Consumer Protection Authority (CCPA) issuing guidelines stating that the charge is based on the discretion of the customer and is optional. The CCPA is under the Union Ministry of Consumer Affairs, Food and Public Distribution. Service charges were levied as a percentage of the total bill. Often, this was levied with Goods and Services Tax (GST) additionally added to the service charge. This practice t...
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