Fostering business success through optimal CX
NEW DELHI, Dec 13, 2023 - (ACN Newswire) - What do my customers want? This is the burning question that every leader asks, and that the savviest executives are asking more frequently than ever. Technology has handed customers unprecedented control over the experience of purchasing goods and services. The process increasingly plays out in fluid, hypercompetitive, and always-on markets with many channels and touchpoints, or individual interactions. Crafting a powerful customer experience (CX) surpasses mere product delivery. It's the art of forging connections with individuals who become brand ...