In-N-Out wants to say goodbye to memories of the Covid-19 pandemic.
Last month, a new memo regarding medical masks, written by the famed burger joint was shared on Twitter.
“We are introducing new mask guidelines that emphasize the importance of customer service and the ability to show our Associates’ smiles and other facial features while considering the health and well-being of all individuals,” the memo stated.
“We believe this policy will also help to promote clear and effective communication both with our Customers and among our Associates,” it continued. “Our goal is to continue to provide safe and customer-centric Store and Support environments that balance two things that In-N-Out is known for — exceptional customer service and unmatched standards for health, safety, and equality.”
The memo also stated that “failure to comply with this policy may result in appropriate disciplinary action.” It also calls for medical proof if an employee is required to wear a mask. If an employee needs to wear a mask, then it must be a “company-provided N-95 mask.”
This isn’t the first time In-N-Out has taken controversial measures against Covid-19 precautions, however. In 2021, they refused to impose vaccination requirements for dine-in customers in California.
Arnie Wensinger, who is In-N-Out’s chief legal and business officer, said then that they “refuse to become the vaccination police for any government.”
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The new mask policy takes effect on August 14 and will affect five states: Arizona, Colorado, Nevada, Texas and Utah. In-N-Out is California-based and is also present in Oregon, but both states will be unaffected as they both have laws that block employers from banning masks.
