New Research Unveils Surprising Ways Customers Communicate With Banks
The days of the brick and mortar bank branches could be numbered, as a landmark survey of global consumers reveals the vast majority of customers — 77% — now communicate with their banks online more often than they do face to face. Q3 2021 hedge fund letters, conferences and more How Customers Communicate With Their BanksAlmost 90% of bank customers use mobile apps, and the vast majority are satisfied with them, a global survey from digital consultancy Publicis Sapient revealed. Consumers of all ages report feeling confident about using the technology with over 65s – often late adopters – actu...