chatbots
By Lucas Mearian At a digital event for commercial customers and partners, Microsoft on Thursday announced generative AI (genAI) updates, including the addition of Copilot through its new Surface laptops optimized to use AI tools. The companylaunched its ChatGPT-powered Copilot bot for the Microsoft 365 (M365) cloud productivity platform one year ago. With the assistance of Copilot, users can get answers and solutions to queries, draft emails, generate images from text prompts, receive writing suggestions, and create to-do-lists, among other capabilities. “With Windows 10 end of support coming...
Computer World
By Lucas Mearian At a digital event for commercial customers and partners, Microsoft on Thursday announced a flurry of generative AI (genAI) updates, including the addition of Copilot throughout its entire product line and new Surface laptops optimized to use AI tools. The companylaunched its ChatGPT-powered Copilot bot for the Microsoft 365 (M365) cloud productivity platform one year ago. Today, it announced Copilot for Windows 11, allowing users to access the chatbot while working online and in Windows apps. Users can find a Copilot icon in the Windows taskbar or press the Windows logo key +...
Computer World
By Lucas Mearian Chatbots, those AI-infused assistants that can be used by enterprises for any number of time-saving and productivity-increasing tasks, are some of the lowest hanging fruit in any organization’s quest to adopt generative artificial intelligence (genAI). Beginning with OpenAI’s ChatGPT in November 2022, chatbots have been increasingly adopted to automate various business processes and assist employees in performing mundane tasks. Chatbots can be integrated through APIs with enterprise resource planning (ERP) and customer relationship management (CRM) backend systems to utilize p...
Computer World
By Lucas Mearian Over the next two years, generative artificial intelligence (genAI) will force organizations to address a myriad of fast-evolving issues, from data security to tech review boards, new services, and — most importantly — upskilling employees. By 2027, AI will represent 29% of organizational spend, according to IDC President Crawford Del Prete, who spoke Thursday at the IDC Directions conference in Boston. This year alone, the average enterprise will spend $28 million dollars on genAI initiatives, based on data from a February IDC survey. In all, organizations will spend $150 bil...
Computer World
By Lucas Mearian Even after Google fixes its large language model (LLM) and gets Gemini back online, the generative AI (genAI) tool may not always be reliable — especially when generating images or text about current events, evolving news, or hot-button topics. “It will make mistakes,” the company wrote in a mea culpa posted last week. “As we’ve said from the beginning, hallucinations are a known challenge with all LLMs — there are instances where the AI just gets things wrong. This is something that we’re constantly working on improving.” Prabhakar Raghavan, Google’s senior vice president of ...
Computer World
By Lucas Mearian By 2030, companies will spend $42 billion a year on generative artificial intelligence (genAI) projects such as chatbots, research, writing, and summarization tools. And while the technology has been heralded as a boon to productivity, nailing down a return on investment (ROI) in genAI could prove to be elusive. “Capturing and measuring the exact productivity improvements has been a challenge for many of our clients,” said Rita Sallam, a distinguished vice president analyst at Gartner. “For [genAI], we are not saying that finding ROI may be difficult, but expressing ROI has be...
Computer World
By Grant Gross A civil tribunal in Canada has ordered Air Canada to pay for a mistake made by a customer-service chatbot, highlighting the need for companies to better train and monitor their artificial intelligence (AI) tools. British Columbia resident Jake Moffatt visited Air Canada’s website in November 2022 to book a flight for his grandmother’s funeral in Ontario. The website’s chatbot told him he could be refunded a portion of the next-day ticket and the return ticket, if he applied for the discount within 90 days. That information was incorrect; Air Canada’s policy, available on its web...
Computer World
WARNING – Chatbots Can Tell The Truth; One Was Culture Cancelled For Providing Sound Health Advice Chatbots Are Getting CancelledWASHINGTON, D.C. (June 2, 2023) – Cancel culture has now killed off even a website chatbot even though it provided sound and valuable health advice, apparently because the information seemed to conflict with the position the organization was trying to promote, warns public interest law professor John Banzhaf. The National Eating Disorders Association has taken down its chatbot because, in response to carefully worded questions by a self-described “fat activist,” it p...
ValueWalk
Technological innovations related to the field of robotics seem to have reached a fever pitch. Since the turn of the 21st century, the world has witnessed the introduction of robots in many forms. And people have become increasingly comfortable with their presence. Just look at the success of the Roomba line of self-propelled vacuum cleaners, for example. They’re a form of robot that consumers are happy to welcome into their homes. Q3 2022 hedge fund letters, conferences and more This is quite a change from the age-old theory that robots would somehow make life worse or scarier. On the contrar...
ValueWalk
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